{"id":271899,"date":"2020-04-22T07:00:20","date_gmt":"2020-04-22T10:00:20","guid":{"rendered":"https:\/\/anba.com.br\/?p=271899"},"modified":"2020-04-20T19:11:17","modified_gmt":"2020-04-20T22:11:17","slug":"deli-negotiates-its-way-through-crisis-arab-style","status":"publish","type":"post","link":"https:\/\/anba.com.br\/en\/deli-negotiates-its-way-through-crisis-arab-style\/","title":{"rendered":"Deli negotiates its way through crisis, Arab style"},"content":{"rendered":"<p>S\u00e3o Paulo \u2013 Over 80 kinds of Arab sweets to choose from at one single shop in S\u00e3o Paulo. And the ingredients are not the only thing sourced from the Middle East at <a href=\"https:\/\/alyahsweets.com.br\/\" target=\"_blank\" rel=\"noopener noreferrer\">Alyah Sweets<\/a>. According to the restaurant and pastry shop\u2019s commercial director, Issam Sidom, more than ten people in the staff came straight from Lebanon to bake the goods. The place opened last November, the brainchild of a group of Lebanese entrepreneurs who were in the food business back in Lebanon, and it has shareholders in Brazil. Sidom is the son to Lebanese parents, and here in S\u00e3o Paulo he takes part in the decision-making for the Arab group\u2019s first venture in Brazil.<\/p>\n<p>Sidom explains that the strategies and approach to doing business is all Arab-like. \u201cOur concept is to be the best Arab patisserie in Brazil. What did we do? We brought pastry chefs in from Lebanon, from Hallab, the best delicatessen in the Middle East, plus a chef who runs the whole show \u2013 both the restaurant and the pastry section. We gave them freedom. We want the best product. We do not meddle with their choices. They can do whatever they like. Our ingredients come from Lebanon, in the Middle East,\u201d he explained.<\/p>\n<p>The owners\u2019 knack for business has proved handy in at least one aspect amid the Covid-19 pandemic. \u201cEverything we buy, we buy in large amounts of. Right now, for instance, we have over 10 shops\u2019 worth of inventory, and this has really helped us through this crisis. Thank God, we\u2019ve only been buying the bare minimum. When you have product in store and demand is going strong, it\u2019s no good to be depending on suppliers all the time. And by ordering large amounts you get better pricing. The secret\u2019s in the buying, not the selling,\u201d he said.<\/p>\n<div id='gallery-1' class='gallery galleryid-271899 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/anba.com.br\/en\/deli-negotiates-its-way-through-crisis-arab-style\/whatsapp-image-2020-04-20-at-17-25-14-2\/\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail wp-image-271878\" alt=\"\" aria-describedby=\"gallery-1-271878\" srcset=\"https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-150x150.jpeg 150w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-300x300.jpeg 300w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-1024x1021.jpeg 1024w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-768x766.jpeg 768w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14.jpeg 1033w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-271878'>\n\t\t\t\tThe brand also makes its own packaging\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/anba.com.br\/en\/deli-negotiates-its-way-through-crisis-arab-style\/whatsapp-image-2020-04-20-at-17-25-14-3-2\/\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-3-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail wp-image-271875\" alt=\"\" aria-describedby=\"gallery-1-271875\" srcset=\"https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-3-150x150.jpeg 150w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-3-300x300.jpeg 300w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-3-768x766.jpeg 768w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-3.jpeg 944w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-271875'>\n\t\t\t\tEighty types of pastry are on offer, including Lazy Cake\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a href=\"https:\/\/anba.com.br\/en\/deli-negotiates-its-way-through-crisis-arab-style\/whatsapp-image-2020-04-20-at-17-25-14-4-2\/\"><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-4-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail wp-image-271872\" alt=\"\" aria-describedby=\"gallery-1-271872\" srcset=\"https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-4-150x150.jpeg 150w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-4-300x300.jpeg 300w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-4-1024x1024.jpeg 1024w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-4-768x769.jpeg 768w, https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-4.jpeg 1034w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-271872'>\n\t\t\t\tOr cashew kol wo shkor\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href=\"https:\/\/anba.com.br\/en\/deli-negotiates-its-way-through-crisis-arab-style\/whatsapp-image-2020-04-20-at-17-25-14-1-edit-2\/\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/anba.com.br\/wp-content\/uploads\/2020\/04\/WhatsApp-Image-2020-04-20-at-17.25.14-1-edit-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail wp-image-271881\" alt=\"\" aria-describedby=\"gallery-1-271881\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-271881'>\n\t\t\t\tThe place includes a pastry shop and a restaurant\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\n<p>Alyah Sweets comprises two areas. The restaurant, which serves lunch and savory snacks like sfiha and shawarma, and the shop, which is open 8:30 am to 11 pm. To get to the staggering 80 types of sweets, the chefs mix and match the fillings in their recipes. \u201cThe baklava alone has three or four different flavors: guava, pistachio, nuts, dates. People enjoy these mixes,\u201d he explained.<\/p>\n<p>The bulk of ingredients comes from Lebanon and Syria, and some of it\u2019s from Turkey. Other items are imported from non-Arab countries, such as ghee from France. Sidom believes the secret to the dishes is not just the flavor, but also the atmosphere that transports patrons to Lebanon. \u201cThe shop has a new concept, like a bakery-cum-restaurant. Our chairs, our tables, our silverware. Everything\u2019s flawless. You need to feel like you\u2019re in Lebanon. The aroma brings back your grandmother\u2019s and mother\u2019s sfihas,\u201d he said.<\/p>\n<p>With all stores shut down to slow the spread of Covid-19, the solution was takeout and delivery \u2013 and so far the former is paying better than the latter. \u201cPlaces that didn\u2019t get ready to deliver will struggle in the beginning. Delivery isn\u2019t your best bet right now. Everybody was expecting the shutdown to not last long. Everything\u2019s kind of uncertain,\u201d he says.<\/p>\n<p>And being business savvy also comes in handy in overcoming the crisis, Sidom explains. Customers can get promos and combos. \u201cWe\u2019ve lowered our prices. We\u2019re giving 50% in delivery apps. The app will charge as much as 23%, plus taxes, plus packaging\u2026 We were spending more than we were making, but we focus on both the workers and the customers. Material things are easy to get back if you lose them, but if you lose your workers and your customers, it\u2019s all over. We found a way to keep our staff and our customers. Our human assets are our priority,\u201d he said.<\/p>\n<p>The idea of staying alive in customers\u2019 minds and thus be able to pay employees\u2019 salaries is working out so far. According to Sidom, bloggers and influencers are recommending dishes and pastry from Alyah Sweets. \u201cThe people have been really humane, not only the Arabs, but also the Brazilians. That was really cool. Spontaneous publicity makes you want to work harder! And we even had staff doing a prayer chain to enlighten us, so we\u2019d know how to go about our work. We\u2019re trying not to send anyone away,\u201d he said.<\/p>\n<p>And the company also reached out to its suppliers to, once again, negotiate. \u201cThey\u2019ve all been great partners. We never paid a late bill. Not a single one of them refused to help us out. The people all got along,\u201d said Sidom.<\/p>\n<p>The Lebanese descendent also draws his strength from the life stories of his ancestors. \u201cOur parents moved [to Brazil] and they were traveling salespersons. They\u2019d go out on the street and sell bed, bath and linen. And even if we need to go back to that, that\u2019s still ok. Mine is the coolest deli there is, but my customers are your everyday people. I guess keeping the staff is our biggest challenge,\u201d he said.<\/p>\n<p><strong>Translated by Gabriel Pomerancblum<\/strong><\/p>\n<div class=\"credits-overlay\" data-target=\".wp-image-271888\">Press Release<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With 80 kinds of Lebanese sweets on offer, Alyah Sweets opened last November. Its commercial director believes the business knack he got from his Lebanese parents is one of his best tools to make it through the Covid-19 pandemic crisis.<\/p>\n","protected":false},"author":2324,"featured_media":271888,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[114],"tags":[14266,15003,8488,12363,14988,14989,2268,15001,15002],"class_list":{"0":"post-271899","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"tag-alyah-sweets-en","9":"tag-arab-pastry","10":"tag-arab-sweets","11":"tag-arabes-en","12":"tag-doce-arabe","13":"tag-doceria","14":"tag-lebanese","15":"tag-pastry","16":"tag-restaurant"},"wps_subtitle":"With 80 kinds of Lebanese sweets on offer, Alyah Sweets opened last November. Its commercial director believes the business knack he got from his Lebanese parents is one of his best tools to make it through the Covid-19 pandemic crisis.","_links":{"self":[{"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/posts\/271899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/users\/2324"}],"replies":[{"embeddable":true,"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/comments?post=271899"}],"version-history":[{"count":0,"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/posts\/271899\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/media\/271888"}],"wp:attachment":[{"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/media?parent=271899"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/categories?post=271899"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/anba.com.br\/en\/wp-json\/wp\/v2\/tags?post=271899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}